Support
Having trouble with your Cmail control panel? Below is a list of frequently asked questions to better help you. Still stumped, get in touch with our support team.
Managing
- Cmail API with my own applications
- How we keep your data secure and backed up
- Synchronizing unsubscribes with my own database
- Cmail IP addresses for white listing
- Accessing your campaign reports in Google Analytics
- Setting up Google Analytics tracking in Cmail
- Help with ISPs blocking emails
- Adding a subscribe form to my existing site
- Importing subscribers from file
- Differences in single and confirmed opt-in
- Adding subscribers from existing form
- Importing duplicate email addresses
- Importing multiple value custom fields
- Saving Excel file as '.csv' file
- Help on 'importing' or 'updating' email addresses and subscriber details
- Importing email addresses from Outlook
- Importing email addresses from Mac Address Book (vCard)
- Importing email addresses from my ACT! database
- Importing email addresses from Outlook Express
- Importing email addresses from GoldMine
- Importing email addresses from a file not containing column headings
- Sending attachments with in Cmail campaigns
- Sending blast to multiple lists containing duplicate email addresses
- Sending/receiving test campaigns
- Avoiding resending email campaigns to unsubscribed clients
- Adding subscribers after campaign is scheduled
- Campaign taking long time to send
- Scheduling campaigns in different time zones
- Reducing unsubscribe rate
- Moving unsubscribed email addresses to subscribed
- Handling subscribers who don't open campaigns
- Creating and using segments
- Using suppression lists
- Subscribers in multiple lists when campaign is sent to all lists
- Removing subscribers from my lists
Reporting
- Differences between hard and soft bounces
- All about email open rates
- Understanding bounces and the Bounce Activity Report
- Campaign Snapshot terms (bounced, opened, etc.)
- Yahoo! and Hotmail moving emails to Spam folder
- Reasonable unsubscribe rates
- Percentage of subscribers receiving email campaigns
- Emails not delivered, but not showing up as bounced
- Emails not showing up in Bounce Reporting delivered
- Reports tracking bounces, opens, etc.
