How we keep your data secure and backed up

The security of your data such as subscriber lists, credit card details and email content is incredibly important to us. We have put in place both hardware and software protection to ensure that nobody else has access to your account and the information it contains.

Physical Security

In our data centre, we have several layers of protection around our servers.

  • Level 1: A proximity card and PIN is required just to enter the building
  • Level 2: Proximity card access and fingerprint scan is required to enter the data center
  • Level 3: Locked cages and cabinets secure all the hardware
  • Level 4: Video surveillance cameras are monitored constantly
  • Level 5: Vibration detection devices detect any motion

Software Security

Again, we have implemented precautions in several layers. All sensitive data is stored on servers behind a constantly maintained firewall. There is security built into the operating system preventing outside access, and all major security patches are tested and applied within 2 weeks of release. Beyond that, the databases themselves are secured by additional access restrictions, and more sensitive data is also encrypted within the database as an extra precaution.

We also use SSL for passing any credit card information between the client and our server so that it cannot be intercepted in transit. Our security systems have been audited by eBay, who were extremely happy with our security levels and have been a happy customer ever since.

Backup facilities

Your data is constantly mirrored to a redundant backup server, meaning in the event of any significant failure we can instantly switch to this live backup without any data loss. All our hardware is also fully redundant so even if a disk suddenly dies, nothing will go down and no data will be lost. Further to these measures, all your data is backed up to an off-site location every night so that in the event of a system-wide disaster, we can perform a full backup recovery.

Rest assured, we go to great lengths to keep your data safe and secure.